Quality Assurance Specialist

Vision

To end homelessness.

All youth experiencing homelessness and youth at risk of being homeless are empowered to be contributing, self-supporting members of their community.

Quality Assurance Specialist

REPORTS TO:

Administrative Manager
EMPLOYMENT STATUS:

Regular,part-time
CLASSIFICATION:

Hourly

LOCATION:

300 North Willow Street Wasilla AK 99654
FLSA STATUS:

Non-Exempt

• The Quality Assurance Specialist is responsible for monitoring, reviewing, and improving data integrity, documentation quality, and compliance across agency operations. This position supports quality improvement initiatives through chart audits, data tracking, reporting, and process monitoring to ensure accuracy, regulatory compliance, and adherence to organizational standards. The role works collaboratively with clinical, administrative, and leadership teams to identify errors, improve workflows, support corrective actions, and promote high-quality service documentation and reporting.
  
  This staff will be quality assuring staff notes to meet minimum state standards.

• Responsible for verifyingdata, documentinganycorrections to existing data as needed to ensure accuracy of the information being recorded and stored.

• Assist with grant reporting to include providingcharts,gridsand program content as requested.

• Facilitateandmonitorclientsatisfaction surveysas well as focus groups.

• Conductquarterly,biannualand annual review of services, adherence to Continuous Quality Improvement procedures (CQI) and policy and procedures.

• Complete weekly crosschecks,spreadsheetsandweekly QA reports.

• Provide ongoing guidance to program staff on the Electronic Health Record(s) clinical & non-clinical documentation procedures.

• Provide clear comprehensive support through face to faceinteractions with clients through email, telephonecontactsandwebcastedtelecommunication(Microsoft Teams, Zoom,etc..)

• Adheres to confidentiality requirements of 42 CFR, Part2and HIPAA regulations.
• Other duties as assigned

• Associates Degree in Human Servicesor related field or information technologyfield.
  
  An equivalent combination of education and experience may be accepted.

• Minimum of one (1) year experience entering and tracking data or quality assurance.

• Experience working inweb-basesdata systems to include Excel.

• Continued employment is contingent upon receipt of a satisfactory state and federal background check.

• Bachelor’s Degree insuch as social work, counseling or psychologyor information technology field. An equivalent combination of education and experience may be accepted.

• Minimum of three (2) years’ experienceentering and tracking data or quality assuring.

• Continued employment is contingent upon receipt of a satisfactory state and federal background check.