Manager in Training - Brown Jug - Wasilla Stores

Position Overview

Brown Jug is a premium retailer of wine, beer and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top‑notch service! The Manager in Training will learn the overall operation of the store, under the direction of the Store Manager and/or Training Manager, and will train to provide leadership and directions of a multimillion‑dollar business unit, with focus on delivering an exceptional customer experience.

The Manager in Training will train and develop team members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regularity standards.

People Management

Skills:

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities
• Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
• Participate in store recruitment and create succession plans for the store
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated time frames
• Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions

• Deliver exemplary customer service
• Utilize the 5 Non‑Negotiables:
  Greet, Engage, Build, Add‑on, and Thank
• Help Store Manager resolve customer complaints regarding sales and service
• Review customer surveys and manage appropriately
• Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager
• To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store
• Follow the business needs using the heat map of customer flow

• A minimum of two Saturdays per month, February through November
• In December, every weekend is required
• January, flexible scheduling allowed for time off
• A minimum of one (1) mid‑shift (until 7:00 or 8:00 pm) each week
• A minimum of three (3) closing shifts per month (for 1:00 am closing stores, only one (1) closing shift and two (2) shifts until 10:00 pm required)
• A minimum of one (1) opening shift per week

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short‑ and long‑term success
• Meet or exceed financial targets through partnership with Area Manager
• Review and monitor the Loss Prevention program to protect the Company's inventory and assets
• Review financial documentation (invoices, costs, etc.) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost
• Develop plans with Management, when trends show a deficit to budgets

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and action any maintenance issues
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain inventory levels, as well as inventory ordering and receiving
• Respond to customer complaints
• Organize and/or attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming events, and promotions; execute appropriately

• Ensure that OHS, LP, TAP/Rserving, and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits, and required corrective actions
• Maintain First‑Aid, LP, and OHS Training
• Maintain TAP or Rserving, and ensure employees maintain TAP or Rserving
• Ensure AK ABC Board and other government guidelines are met
• Adhere to all Afognak Native Corporation policies, with a focus on Social Responsibility

• Minimum of 3‑years'…