Recovery Outreach Case Manager

Job Details

• Level: Experienced
• Job Location:
  
  Main Campus
  - Wasilla, AK 99654
• Position Type:
  Full Time
• Salary Range: $20.00 - $22.00 Hourly
• Job Shift: Day
• Job Category:
  Nonprofit
  - Social Services

Help people find their path to recovery. Build relationships. Create opportunities. Make a difference in your community every day.

The Recovery Outreach Case Manager serves as the primary outreach and engagement specialist for Mat‑Su Health Services’ Positive Pathways Program and related substance use disorder recovery initiatives. Under the supervision of the Rehabilitation Services Manager and in close collaboration with the SUD Integration Coordinator, the Recovery Outreach Case Manager provides trauma‑informed, recovery‑oriented case management services to individuals affected by substance use disorders and related social determinants of health.

The role involves conducting community outreach, establishing rapport with individuals who may be hesitant to engage in treatment, and assisting participants in accessing medical, behavioral health, recovery support, housing, employment, and other community resources. Key duties include supporting participant engagement through recovery support groups, facilitating referrals and benefit applications, and promoting continued engagement in treatment and recovery services.

• Competitive salary based on experience ($20.00–$22.00 hourly)
• Comprehensive benefits package
• Supportive onboarding and mentorship

•
What if I don’t have any experience? You’ll start at an entry wage ($20.00) and we will train you!

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What if I have 2–4 years of experience? You’ll be eligible to start at a higher wage!

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What if I have more than 4 years of experience? You’re eligible to start at the highest starting wage!

• Requires compliance with MSHS’ compliance standards, including the Code of Conduct, Compliance Program, and policies and procedures.
• Maintains regular contact with psychiatric hospitals, jails, shelters, and other locations to identify and offer services and assist qualifying clients/families to obtain benefits and connect to services.
• Facilitates participant engagement before, during, and after recovery support groups by assisting with enrollment, resource navigation, referrals, benefit applications, appointment scheduling, and follow‑up services.
• Provides education regarding overdose prevention, naloxone administration, fentanyl test strips, safer substance use practices, and prevention of HIV, Hepatitis C, and other communicable diseases.
• Maintains accurate and timely documentation in the Electronic Health Record (EHR) and any required data tracking tools within the established time frame.
• Participates in treatment planning activities and monitors client progress toward identified recovery, treatment, and wellness goals in accordance with Division of Behavioral Health regulations and agency standards.
• Participates in interdisciplinary case reviews, quality improvement activities, care coordination meetings, and crisis response planning as appropriate to support client engagement and continuity of care.
• Conducts field‑based and on‑site outreach to high‑risk populations, including individuals experiencing homelessness, substance use disorders, and justice involvement, in coordination with the SDOH Care Manager.
• Builds trust with individuals through motivational interviewing, harm reduction education, and culturally responsive engagement.
• Provides linkage to care, including MOUD, primary care, behavioral health, housing, and recovery services.
• Supports participants in developing Wellness Recovery Action Plans (WRAPs) and conducts follow‑up contact within 72 hours of enrollment or referral to establish rapport, assess immediate needs, provide education, and facilitate connection to services.
• Tracks service utilization, client engagement, and health outcomes within the Positive Pathways grant requirements.
• Participates in biweekly interdisciplinary team meetings and contributes to collaborative treatment planning.
• Assists clients accessing public benefits and non‑clinical supports, including harm reduction supplies,…