Case Manager III

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Full Time - Hourly Service Wasilla, AK, US

The Supportive Services for Veteran Families (SSVF) SSVF Case Manager will be responsible for the case management of a portfolio of Veteran families who have experienced or are at risk of homelessness. The SSVF Case Manager will work closely with each family on their caseload to help them achieve long-term housing stability in the shortest time possible. The SSVF Case Manager will connect the family with SSVF temporary financial assistance and help the family to obtain and utilize other available resources and benefits.

The SSVF Case Manager is also responsible for developing and implementing a client-defined, goal-oriented Housing Stability Plan for each family on their caseload.

We are committed to fostering professional growth by offering a Case Manager Career Development Pathway
. CSS provides the training and support needed for case managers to develop their skills, earn certifications, and promote through the career pathway from Case Manager I to IV.

Case Managers may be hired as Level 1 or Level 3 depending on qualifications.

• Education: High School Diploma or GED
• Experience: 1 year as a CSS Assistant Case Manager or in a related direct service role
• Promotion: After 1 year as a CSS Case Manager I, team members are eligible for promotion to Case Manager II
• Education: Bachelor’s degree in social work, human services, counseling, or related fields (or 4 years of applicable experience)
• Experience: 4 years of relevant experience equivalent to a CSS Case Manager
• Training: Certification as a Counselor Technician or Chemical Dependency Counselor (Levels I or II) required
• Promotion: After 2 year as a CSS Case Manager III, team members are eligible for promotion to Case Manager IV

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all.

Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

To promote the physical, spiritual and mental welfare of persons in need in the community.

This mission is achieved by:

• Offering charitable assistance to those in need, especially persons who are poor
• Developing and conducting programs to strengthen and support families and the dignity of the human spirit
• Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity
• And advocating for social justice for the common good of all

Supportive Services for Veteran Families (SSVF) is a case management program for homeless, or at-risk for homelessness, Veterans and their families. SSVF Case Managers will assist you with identifying and addressing barriers, increasing self-sufficiency, and securing permanent housing. We work closely with the VA and other community service providers to ensure that our clients are connected with any and all resources available to them.

We serve Veterans in the Anchorage Municipality and in the Matanuska-Susitna Borough.

Ability to serve individuals from diverse backgrounds, cultures, ideologies, and faiths.

Ability to work and thrive in a team environment.

Ability to take initiative, and work independently.

Ability to communicate effectively both verbally and in writing.

Excellent critical thinking skills.

Excellent organizational and record keeping skills

Knowledge Requirements:

• Knowledge of and ability to practice SSVF core concepts;
  Housing First, Crisis Response, and Client Choice.
• Knowledge of and ability to practice trauma-informed care.
• Experience working with individuals experiencing/at risk of homelessness. Experiencing working with individuals in crisis.
• Knowledge of available community resources in the Anchorage and MATSU region, especially resources serving Veterans and people experiencing homelessness/people at risk of homelessness.
• Knowledge of housing resources in Anchorage, Landlord/Tenant Laws and Fair Housing Regulations in Alaska
• Knowledge of client confidentiality practices.
• Knowledge of the SSVF Program eligibility requirements.

Skill Requirements:

• Fully proficient in Microsoft Office.
• Experiencing using Apricot, Intacct, and AKHMIS software.
• Proficient to expert level data entry skills.
• Proficient with…