Benefits Specialist

General Statement Of Duties

The Care Manager Assistant is a full-time 35hr/wk in-office position that is supportive of the entire CT Home Care Program (CHCP) unit and based on related responsibilities. Care Manger Assistant’s (CMA’s) may need to interact directly with clients upon direction in-office and in the field to:

• Creates, updates and produces clients’ charts.
• Responds to phone and/or email inquiries concerning the CHCP within confidentiality guidelines.
• Greet any visitors that come into the office, whether they be clients, family or providers, to help with onsite assistance and guidance for support.
• Scan provider reports or any relevant case documentation that needs to be digitized.
• Process incoming USPS mail for urgency, sort, scan and file the document in the client record.
• May participate in development of reports, monitoring of services and setting up meetings.
• Works with Care Managers to ensure files are complete including all communication documents relevant to their care/environment.
• May work directly with clients under the supervision of Care Managers in completion of eligibility documents in-office, in the field or electronically as needed.
• May provide support in crisis management, assist with mandated reporting, referring direct care services and monthly monitoring contacts as directed by Care managers or supervisors.
• Acts as an administrative liaison with field offices and personnel.

The Care Manager Assistant is a full-time 35hr/wk in-office position that is supportive of the entire CT Home Care Program (CHCP) unit and based on related responsibilities. Care Manger Assistant’s (CMA’s) may need to interact directly with clients upon direction in-office and in the field to:

• Creates, updates and produces clients’ charts.
• Responds to phone and/or email inquiries concerning the CHCP within confidentiality guidelines.
• Greet any visitors that come into the office, whether they be clients, family or providers, to help with onsite assistance and guidance for support.
• Scan provider reports or any relevant case documentation that needs to be digitized.
• Process incoming USPS mail for urgency, sort, scan and file the document in the client record.
• May participate in development of reports, monitoring of services and setting up meetings.
• Works with Care Managers to ensure files are complete including all communication documents relevant to their care/environment.
• May work directly with clients under the supervision of Care Managers in completion of eligibility documents in-office, in the field or electronically as needed.
• May provide support in crisis management, assist with mandated reporting, referring direct care services and monthly monitoring contacts as directed by Care managers or supervisors.
• Acts as an administrative liaison with field offices and personnel.

Salary Range: $34,

BA/BS degree preferred (not required), with at least two years of demonstrated experience in a work environment that includes service delivery. Familiarity with computers required, including Excel program, as well as capacity to carry a laptop. Candidates must be willing to work full time on site from the office with the potential need to work in the field. Car and valid driver’s license required;

travel is required. Spanish speaking strongly preferred.