Master Technician - Waterbury CT Job Waterbury area,Connecticut USA,Automotive

Master Technician

The Flat Rate Technician (Tech) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time.

The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Duties & Responsibilities

Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.

Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications including:
Engine Repair, Automatic Transmission/Transaxle, Manual Drive Train & Axles, Suspension & Steering, Brakes, Electrical/Electronic Systems, Heating & Air Conditioning, and Engine Performance.

Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.

Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.

Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.

Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.

Returns cores, batteries and used tires to designated security areas for appropriate handling.

Maintains a minimum 16-week average productivity based on position:
Technician 80%, ASE Technician 90%, Master Technician 100%.

Follows VIP's quality service policies to ensure work is performed in accordance with VIP quality standards.

Completes all required training and certification for the position.

Quality, Safety & Housekeeping Responsibilities

Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions

Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service

Installs seat and steering wheel covers and floor mats prior to entering customers' vehicles

Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment

Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc.

Participates in daily and weekly shop maintenance programs as designated by Service Management

Complies with established safety and loss prevention programs to include protective eyewear

Additional Responsibilities (Performs other functions as required.)

Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status

Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly

Complies with the provisions of VIP's culture and service standards

Participates actively in team meetings

Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met

Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste

Facility and Equipment Maintenance

Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances

Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs

Ensures appropriate steps are taken to maintain a clean service department throughout the business day

Any facility or equipment issues should be entered into the facility or equipment database

Procedural Compliance

Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Performance Measurement

Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time

Standard Management Work Week

SCHEDULE:

The standard expectation is 5-day work and 40 hours per week.
ATTENDANCE:
Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team

Required Qualifications

Knowledge, Skills, and Abilities

Read, analyze, and interpret technical instructions, journal and procedures, or…