End User Services Supervisor - IT

Overview

General Dynamics Electric Boat Information Technology Department (D604) is seeking a highly motivated individual to supervise several EBIT teams, including the Deck Plate Assistance and Real Time Support (DARTS) team. The role focuses on supporting the use of digital shipbuilding tools and processes at the deck plate.

The successful candidate will have excellent project management and communication skills, a high-level understanding of Electric Boat construction processes, and the ability to think strategically while executing multiple projects concurrently. The candidate must be skilled at problem identification, investigation, and resolution of tasks through completion. This supervisory position is located at Groton Shipyard and requires onsite availability five days a week.

• Supervise several EBIT teams to include the Deck Plate Assistance and Real Time Support (DARTS) team, responsible for supporting the use of digital shipbuilding tools and processes at the deck plate throughout Operations at Groton Shipyard.
• Continuously interact with EBIT (Tech Stop & SE Org) to ensure a smooth customer experience.
• Lead the DARTS team in collaboration with Shipbuilders, Deck Plate Engineering, Planning, Construction Readiness, IT, etc. to support Operations.
• Ensure continuous improvement of deployed tools or capabilities through a dedicated feedback loop from Operations.
• Promote professional development and empowerment of the Quonset Point DARTS Program Reps.
• Maintain availability onsite at Groton Shipyard.

• High School Diploma or equivalent
• 4+ years’ experience in Design/Engineering, Digital Transformation or Information Technology
• Experience with end user support
• Working knowledge with Service Now Ticketing Process
• Working knowledge with Microsoft Office Products
• Active Secret security clearance is required

• Associate’s degree in engineering or information technology
• Familiar with Power BI
• 8+ years’ experience in Design/Engineering, Digital Transformation or Information Technology
• 2+ years in a Supervisory role
• EB Business System Processes

• PC Hardware Lifecycle Management
• Time Management
• Ability to develop and support processes
• Leadership daily to support business objectives
• Management skills with Vendors and end users
• Ability to identify problems and lead to solutions
• Customer service

Color vision, kneeling, light lifting

Dusty, inside, noise, outside