Patient Services Associate - Groton, CT; On-Site - Bilingual ; English & Spa

Patient Services Associate - Groton, CT (On-Site) Full Time - Bilingual Required (English & Spanish) - $21.00/hr

1 week ago

Job Description: The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions, and the ability to multi‑task while serving as the first point of contact for patients. The Associate will greet and schedule patients, answer and manage our busy phone system, and consistently promote the agency’s commitment to excellence.

They will demonstrate proficient data entry skills, maintain confidentiality in all interactions, and continuously improve job‑specific competencies. The Associate will also perform other duties as assigned.

• Provide exceptional customer service to all patients, visitors, and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update, and document patient demographics, insurance information, and forms
• Reconcile patient visits daily

• Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances, and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance

• Answer, screen, and direct incoming telephone calls and document as needed in the electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

• Consistently ensure and maintain patient confidentiality

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Support manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

• Associate’s degree, medical office or medical assistant degree, or 2+ years’ directly relevant experience in a patient services role
• Bilingual skills, Spanish speaking, required
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Proven ability to multi‑task
• Problem solving and critical thinking skills
• Excellent organizational skills
• Preferred: healthcare experience in Medical, Dental, or Behavioral Health
• Preferred: experience with Microsoft PowerPoint, Excel, Word

• This is a full‑time role (40 hours) that may include evenings and weekends
• One Saturday a month is also a requirement
• Minimal physical effort; must be able to operate computer and telephone continuously
• Regular regional travel as necessary

• Health & Wellness
  • Medical plans with Health Spending and Flexible Spending Accounts
  • Health Reimbursement Arrangement Accounts
  • Dental and Vision Plans
  • Wellness Incentive Program
  • Life and Disability Insurance
  • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services
• Financial Success
  • 403(b) plan with a discretionary company match after 1 year of employment
• Great Work-Life Balance
  • Paid time off
  • Paid Parental Leave
  • Paid holidays
  • Employee Assistance Programs
• Professional and Educational Advancement
  • Tuition Reimbursement

Please note:

some of these benefits do not apply to part‑time, temporary, or per‑diem roles.

Community Health Center of Groton
Groton, Connecticut
Full time

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Health Care Provider

Industry: Hospitals and Health Care