Team Lead Patient Access Scheduling

Position Purpose

Responsible as Team Leader over dayshift Patient Access Representatives in Central Scheduling. Coordinates daily activities providing guidance and direction to the team to ensure that the department goals and achieved efficiently and effectively. Works with manager to coordinate and direct the activities on a daily basis. Team Leaders are responsible for maintaining harmony and team spirit within the team, the Admissions Department, and all other departments.

Full time

Day Shift

Responsible as Team Leader over dayshift Patient Access Representatives in Central Scheduling. Coordinates daily activities providing guidance and direction to the team to ensure that the department goals and achieved efficiently and effectively. Works with manager to coordinate and direct the activities on a daily basis. Team Leaders are responsible for maintaining harmony and team spirit within the team, the Admissions Department, and all other departments.

• Monitoring productivity and performance of Access Center Representatives for appointments, prior authorizations and outreach
• Schedule and register patient prior to appointments
• Inbound and outbound calls to schedule patient appointments
• Responsible for daily assignments/workflow
• Responsible for assisting with training/onboarding of new hires
• Interview all patients to obtain demographic and financial information, inputs data into SMS system. Oversees completion of all Inpatient/Observation admissions for all ED patients as well as urgent and booked patients
• Coordinate the daily team activities to ensure appropriate utilization of staff

• Minimum High School diploma or equivalent
• Knowledge of medical terminology
• Medical Office, hospital or physicians billing experience
• Three to five (3-5) years admitting/registration experience required

• 40hrs full time day shift primarily Mon-Fri with some Saturday half-day rotation
• Great benefits and Health Insurance Coverage starting day 1

Saint Mary’s Hospital is a Catholic, not-for-profit, community teaching hospital that has been serving patients in Waterbury, CT and our surrounding communities since 1909. From the moment you step inside, you'll notice what makes us different: the warmth and attentiveness of our physicians and nurses, the cleanliness of our facilities, and the way we make patients and their families feel that they are truly being cared for - like a member of our family.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.