Enterprise Onboarding and Implementation Specialist, West Region
Listed on 2026-02-12
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IT/Tech
IT Consultant, Technical Support, IT Project Manager
Even Up is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. Even Up is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, Signal Fire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at
The Enterprise Onboarding and Implementation Specialist, West Region will spearhead the delivery of a transformative enterprise platform, overseeing complex work streams to retire legacy systems and deploy a next-generation solution for key clients. This role requires expertise in change management to drive customer adoption, alongside managing data migration, system configuration, user onboarding, and go-live support. Reporting to the Head of Customer Onboarding, the Program Manager will collaborate with Product, Engineering, and customer teams to ensure seamless execution and measurable value in a high-stakes enterprise environment.
Key Responsibilities- Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals.
- Oversee work streams including data migration, system configuration, user onboarding, change management, and go-live support.
- Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope.
- Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged.
- Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success.
- Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy‑in.
- Drive user adoption through proactive change management, hands‑on support.
- Lead the retirement of legacy systems by managing the migration of critical data to the new platform using industry‑standard tools (e.g., Universal Migrator).
- Collaborate with customers to map legacy data schemas to the target system, ensuring accurate transformation and compliance with enterprise security standards.
- Oversee migration of diverse data sets, including historical records, active workflows, user data, and operational metadata.
- Validate data integrity and resolve issues to ensure a seamless transition.
- Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements.
- Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams.
- Lead User Acceptance Testing (UAT) to validate platform functionality and usability.
- Deliver onboarding programs, including:
- End‑user training for operational staff.
- Executive training for leadership teams.
- Leverage change management principles to ensure training programs drive adoption and minimize disruption.
- Develop and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral)
- Provide break‑fix triage during platform deployment to address critical issues.
- Monitor system performance and uptime to ensure reliability for customers.
- Conduct regular status meetings with customers to gather feedback and ensure satisfaction.
- Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback.
- Travel to customer sites (up to 30% travel) to support onboarding, training, and go‑live activities.
- Build strong relationships with enterprise stakeholders to ensure alignment and success.
- Education
- Bachelo…
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