IT Director

Pennant Services is seeking an experienced, hands-on IT Director. This role is responsible for overseeing IT hardware deployment and lifecycle management, supporting end users through onboarding and day-to-day operations, and continuously improving IT processes that support clinical and administrative staff. The ideal candidate understands the importance of reliability, security, and responsiveness in a healthcare setting and brings a strong process-driven and service-oriented approach.

This role is on-site at our Service Center in Hartford.

• Team Leadership & Management:
  Lead, mentor, and develop a team of IT Technicians supporting clinical and corporate staff; assign workloads, set priorities, and ensure timely resolution of IT requests across multiple locations; establish, maintain, and enforce standard operating procedures aligned with healthcare best practices; provide coaching, performance feedback, and training focused on service excellence and compliance.
• Hardware & Asset Management:
  Oversee procurement, configuration, deployment, and maintenance of IT hardware used in clinical and administrative environments, including laptops, desktops, tablets, and peripherals; manage IT asset inventory, lifecycle tracking, replacements, and secure decommissioning; standardize device builds and configuration processes to ensure consistency, security, and compliance; coordinate hardware deployment and refresh cycles to minimize disruption to patient care and operations.
• End-User Support & Onboarding:
  Own and continuously improve the IT onboarding experience for new hires, ensuring readiness on day one; ensure timely setup of hardware, system access, and required applications for clinical and non-clinical roles; provide responsive, customer-focused technical support for end users in fast-paced healthcare settings; serve as an escalation point for complex or high-impact issues affecting patient care or operations.
• Systems, Access & Security:
  Oversee user account provisioning and access management in accordance with role-based access principles; partner closely with HR, Compliance, and Operations teams to align onboarding and offboarding workflows; ensure adherence to security standards, device management policies, and data protection requirements; support audits and compliance initiatives by maintaining accurate documentation and controls.
• Process Improvement & Documentation:
  Evaluate IT workflows to identify inefficiencies and opportunities to improve service reliability and speed; design and implement scalable, repeatable IT processes that support growth and regulatory requirements; develop and maintain documentation, runbooks, and knowledge base resources for consistent service delivery; track service metrics and use data to drive continuous improvement initiatives; proactively identify risks and implement preventive measures to reduce downtime and support continuity of care.

• Proven experience in IT support, IT operations, or IT management within healthcare or services-based organizations
• Experience leading IT staff supporting multi-site or distributed environments
• Strong knowledge of end-user hardware, device configuration, and troubleshooting
• Experience supporting employee onboarding and user lifecycle management in regulated environments
• Demonstrated ability to build, improve, and document operational processes
• Strong communication skills with the ability to support clinical, administrative, and leadership stakeholders

• Experience supporting healthcare organizations or other highly regulated industries
• Familiarity with healthcare compliance and security concepts (e.g., HIPAA, data privacy)
• Experience with IT service management frameworks and ticketing systems
• Experience with device management, asset tracking, and identity platforms
• Ability to balance hands-on technical work with leadership and continuous improvement initiatives

• Service-oriented leader with a strong sense of accountability and urgency
• Process-driven with a focus on reliability, consistency, and compliance
• Calm and effective in high-pressure or time-sensitive…