IT Intern

Job Description:

Internship opportunity within the IT team to gain hands‑on experience in technical support and IT operations. The intern will contribute to the delivery of user support services, both on‑site and remotely, while developing practical skills in troubleshooting, system maintenance, and IT service management. This position is ideal for candidates seeking to build a strong foundation in IT support within a dynamic and collaborative environment.

This position is for a Full‑Time Summer Intern. Ideal candidates would have the ability to work Part‑Time during school semesters.

• Provide Tier 1 and Tier 2 technical support to end‑users for hardware, software, and network‑related issues.
• Utilize remote support tools to diagnose and resolve user issues efficiently.
• Assist with on‑site support tasks, including hardware setup, software installation, and configuration.
• Manage and track support tickets using the company’s ticketing system, ensuring timely resolution and user communication.
• Create and maintain documentation for recurring issues, troubleshooting steps, and IT procedures.
• Support routine system maintenance activities such as software updates, backups, and monitoring.
• Deliver basic training and guidance to users on IT systems, tools, and best practices.
• Collaborate with division and corporate IT teams to elevate and resolve complex technical issues.

• Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Foundational knowledge of computer hardware, operating systems, and networking concepts.
• Strong verbal and written communication skills.
• Demonstrated ability to troubleshoot and resolve technical issues effectively.
• Excellent customer service orientation with a focus on user satisfaction.
• Ability to work collaboratively in a team‑oriented environment.
• Eagerness to learn and adapt to new technologies and processes.

• Previous experience in a technical support role is a plus.
• Certifications such as CompTIA A+, ITIL Foundation, or similar are advantageous.
• Detail‑oriented, proactive, and enthusiastic about technology.
• Comfortable working in a fast‑paced environment with shifting priorities.