Summer IT Help Desk Intern - Hands-On Tech Support

IT Help Desk Intern (Summer) Overview

A large, multi‑office professional services firm in Connecticut is launching a paid summer internship for college students interested in IT support and infrastructure. This is a hands‑on, on‑site role focused on learning IT fundamentals through real‑world support work.

• Provide Level 1 help desk support
• Triage and resolve support tickets
• Answer and route incoming IT calls
• Assist with walk‑up technical issues
• Support video conferencing and meeting setups
• Help document processes and build knowledge resources
• Learn core IT protocols and troubleshooting techniques

• College junior or senior (or recent graduate)
• Hands‑on IT experience through campus or departmental roles
• Strong communication and customer service skills
• Willingness to learn and take feedback
• Comfortable working on‑site in a professional office setting

• Waterbury, CT (on‑site only)
• Local candidates strongly preferred

• Summer internship (~3 months)
• 20–30 hours per week
• 4‑day work week preferred

• $18-$22/hr. (hourly – depending on experience)

• Real, resume‑building IT experience
• Direct mentorship from senior IT leadership
• Exposure to infrastructure, networking, and enterprise support
• Supportive environment designed for early‑career growth
• Potential future opportunities for strong performers