ServiceNow AI Architect Manager
Listed on 2026-06-22
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IT/Tech
AI Engineer (Applied/Software), IT Project Manager
Role Overview
As a Service Now AI Architect Manager, you'll lead Service Now Transformation teams in a rapidly growing area of the business. You'll spearhead EY's AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting‑edge solutions and assets.
What You Will DoYou will lead the build and deployment of AI‑native solutions, partner with EY's AI & Data (AI&D) team to define and deliver comprehensive, end‑to‑end AI strategies, and collaborate closely with clients to enable AI‑driven transformation across user experience, agentic workflows, and robust AI governance frameworks.
Why It Might Be a FitYou will have the opportunity to apply your expertise in guiding others and recommending quality solutions, engage regularly with external clients, and travel as needed. You'll also develop solutions to complex problems, exercise judgment in selecting methods and techniques, and provide direction and feedback to team members.
Requirements- Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
- No less than 2 – 5 years of relevant Service Now NOW Assist implementation experience.
- Experience implementing Service Now's AI solutions (Now Assist, Agentic, or AI Control Tower).
- Minimum of one of the following Service Now certifications:
Suite Certification – NOW Assist for ITSM, Suite Certification – NOW Assist for HRSD, Suite Certification – NOW Assist for CSM. - 5+ years of Big 4 or equivalent consulting experience.
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
- Experience leading teams and supervising others.
- Valid U.S. driver's license.
- Ability to travel to meet client needs.
- Comprehensive compensation and benefits package.
- Medical and dental coverage.
- Pension and 401(k) plans.
- Paid time off options.
- Designated EY Paid Holidays.
- Winter/Summer breaks.
- Personal/Family Care leaves of absence to support physical, financial, and emotional well‑being.
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