ICT Systems Technician Level I

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Non-Exempt Full-Time 15-0000 Connecticut, Waterbury, CT, US

ICT Systems Technician - Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution’s ticketing system, by phone, and walk-ins, ensuring timely issue resolution.

In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times.
The job is located in Waterbury, CT.

Compensation: $45,000/annually; $21.64/hour

• Providesupportto Staffonallsupportedsoftwareplatforms.
• Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs.
• Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise.
• Respondtoandlogalltechsupportrequestsinourticketingsystemtotrackmaintenanceneedsandvolume.
• Setupandbreakdowncomputerlabsintheacademicbuildings,offices,andresidencehalls.
• Responsibleforinstallingandconfiguringnewdevices,addingthesedevicestoan
  
  Active Directory Domain  and/or Azure Autopilot.
• Installandconfiguredesktopsoftwareasneeded.
• Manage Antivirussoftwareandassistuserswithapplicationsandtroubleshootinghardware.
• Providetechnicalassistanceand/ortrainingtostaff,faculty,orstudentsinusingtheaudio/visualequipmentfor events in the classrooms and public spaces.
• Maintain,inventory,suggest repair,storage,orreplacementofequipment.
• Communicate with staff, faculty, and students regarding technology and scheduling needs and problems.
• Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook.
• Assumeotherresponsibilitiesasreasonablyrequestedbystaff, faculty,and students.
• Performsrelatedworkasrequiredorasdelegatedbysupervisor(s).

ADDITIONAL RESPONSIBILITIES:

• Thispositionrequiresaflexibleschedulewithscheduledeveningandweekendhourstomeettheoperational needs of the ICT Office.
• Ability to travel between our Campus and downtown Waterbury locations.

Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS

• A bachelor’s degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor’s degree.
• Preferred 1-2 years of successful work experience in an ICT department.
• Experienceinaninstitutionofhighereducationispreferredbutnotrequired.
• Abilitytoestablishandmaintainpositiveworkingrelationshipswithotheremployeesatalllevelsandwith diverse student populations.
• Team-orientedandskilledinworkingwithinacollaborativeenvironment.
• Ability to repair Windows and iOS-based computer systems.
• Proficiencyindesktopoperatingsystemsfor
  
  WindowsandiOS.
• Knowledge of Microsoft Officeapplicationsaswellas Office
  365/Azure.
• Abilitytoplan,organize,andimplementassignedresponsibilitiesandtoworkwellunderpressuretomeet established deadlines.
• Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude.
• Excellent analytical and problem-solving skills.
• Excellentverbalandwrittencommunicationskills.
• Must have the necessary training and experience to successfully perform the essential duties of the role.
• Must be able to lift and carry 20+ pounds.