ICT Systems Technician – Level I; Onsite

Post University is seeking an ICT Systems Technician
- Level I to join our growing team.

Post University is a thriving organization with an unfolding, amazing success story centered on one mission - changing the lives of its students and associates. Our approach is simple, authentic, and unique. At Post University, each day begins and ends with a demonstration of distinct behaviors unique to our culture and way of life. Our team of passionate professionals daily embraces a culture that celebrates bold ideas, supports individual growth, and puts our students at the heart of everything we do.

For more than 130 years, Post University has been dedicated to student success, serving thousands of learners across our online, main campus, undergraduate, and graduate programs. We value diverse experiences and perspectives and seek individuals who are passionate about contributing to a collaborative and student-focused community.

Due to Post-specific operational and administrative considerations, the position is not approved to be performed in Alaska, California, Hawaii, or New York. Candidates must be physically located and perform their work from an approved state.

ICT Systems Technician
- Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution’s ticketing system, by phone, and walk-ins, ensuring timely issue resolution.

In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times.

• Providesupportto Staffonallsupportedsoftwareplatforms.
• Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester’s needs.
• Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise.
• Respondtoandlogalltechsupportrequestsinourticketingsystemtotrackmaintenanceneedsandvolume.
• Setupandbreakdowncomputerlabsintheacademicbuildings,offices,andresidencehalls.
• Responsibleforinstallingandconfiguringnewdevices,addingthesedevicestoan
  
  Active Directory Domain  and/or Azure Autopilot.
• Installandconfiguredesktopsoftwareasneeded.
• Manage Antivirussoftwareandassistuserswithapplicationsandtroubleshootinghardware.
• Providetechnicalassistanceand/ortrainingtostaff,faculty,orstudentsinusingtheaudio/visualequipmentfor events in the classrooms and public spaces.
• Maintain inventory,suggest repair,storage,orreplacementofequipment.
• Communicate with staff, faculty, and students regarding technology and scheduling needs and problems.
• Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook.
• Assumeotherresponsibilitiesasreasonablyrequestedbystaff, faculty,and students.
• Performsrelatedworkasrequiredorasdelegatedbysupervisor(s).

• Thispositionrequiresaflexibleschedulewithscheduledeveningandweekendhourstomeettheoperational needs of the ICT Office.
• Ability to travel between our Campus and downtown Waterbury locations.

To perform this job successfully, an individual must satisfactorily perform each essential function. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodation may enable individuals with disabilities to perform essential functions.

• A bachelor’s degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor’s degree.
• Preferred 1-2 years of successful work experience in an ICT department.
• Experienceinaninstituti…