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Director of Customer Support Operations & Performance

Job in Waterbury, New Haven County, Connecticut, 06720, USA
Listing for: Bob's Discount Furniture
Full Time position
Listed on 2026-09-30
Job specializations:
  • Management
    Operations Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 115000 - 140000 USD Yearly USD 115000.00 140000.00 YEAR
Job Description & How to Apply Below

Bob’s Discount Furniture is seeking a Director of Customer Support Operations to lead both in‑house and third‑party contact centers, delivering exceptional service and achieving organizational objectives.

This role provides end‑to‑end operational oversight across performance, vendor management, technology and process optimization, and team leadership, using data and insights to strengthen service delivery and cultivate a high‑performing culture.

Step into the Director of Customer Support Operations & Performance role at Bob's Discount Furniture in CT, United States and grow with us.

As a Director of Customer Support Operations & Performance, you will play an important part at Bob's Discount Furniture in CT, United States.

We invite applications for the Director of Customer Support Operations & Performance position located in CT, United States.

The following opening is for a Director of Customer Support Operations & Performance with Bob's Discount Furniture.

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