Lake Compounce - Seasonal Retail Host

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

• Welcome and greet all guests with a smile as they enter retail locations
• Work at one of our many retail locations, including Sweet Shoppe, Coffee Co., Creamery, or as a Cabana Server
• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
• Maintain a general knowledge of all available merchandise to assist guests
• Maintain knowledge of current sales and promotions, promote these events to prospective guests
• Attempt to increase revenue by utilizing various sales techniques such as suggestive selling or upselling
• Resolve guest concerns in a courteous and prompt manner
• Operate all POS equipment accurately to finalize all purchases
• Ensure merchandise is well stocked, organized, and presentable for our guests
• Ensure the retail locations are clean and safe for our guests
• Refold or rehang clothing items as necessary
• Assist managers and supervisors with monitoring inventory control methods
• Process and return damaged merchandise in accordance with company policies
• Rotate food and beverage products according to department standards and in compliance with health code regulations
• Follow all Lake Compounce policies and procedures regarding food handling
• Safely and properly use a step ladder to reach higher shelving
• Remain vigilant for possible theft from guests or other employees, notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• Perform all other duties assigned by leadership

• No education required
• Previous retail experience is helpful but not required

• Must be at least 16 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance is a plus
• Ability to follow direction, multi‑task, work as part of a team and independently
• Must attend Lake Compounce Food Handler’s training

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

• This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Flexible schedule
• Ability to cross‑train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season