Retail Supervisor

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals.

We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

Pay Range: $18.00 to $20.00 per hour

Employment eligibility is verified through E-Verify.

As the Retail Supervisor at RWB Thrift, you will play a key role in supporting the Retail Manager and overseeing the day‑to‑day operations of the sales floor. You will work closely with the retail team to ensure excellent customer service, maintain store standards, and achieve sales targets. This role is ideal for someone looking to advance their career in retail, with guidance and support provided by the Retail Manager.

Your responsibilities include supervising retail activities, coaching and developing team members, and ensuring efficient cashier operations and floor management. You will collaborate closely with the Retail Manager to enhance the customer shopping experience, implement sales strategies, and contribute to the overall success of our thrift store operations.

• Operational Oversight:
  Manage day‑to‑day operations of the sales floor, ensuring adherence to store standards, efficient product processing, and optimal customer service delivery under the guidance of the Retail Manager.
• Team Development:
  Supervise and mentor retail team members, providing ongoing coaching to enhance performance and foster a positive work environment.
• Customer Service Excellence:
  Ensure exceptional customer service, handling inquiries, and resolving issues promptly and effectively.
• Inventory Management:
  Oversee inventory levels on the sales floor, ensuring products are well‑stocked, merchandised, and priced accurately to meet customer demand and sales targets.
• Cashier Operations:
  Supervise cashier operations, including transaction processing and adherence to cash handling procedures.
• Learning and Growth:
  Gain exposure to business operations by reviewing key reports, understanding departmental goals, and contributing to achieving performance metrics.
• Collaborative Leadership:
  Work closely with the Retail Manager to implement sales strategies, optimize productivity, and contribute to the overall success of thrift store operations.

• Basic to proficient understanding of written and spoken English; ability to communicate verbally and in writing in English.
• Proficiency in Spanish is preferred.

• High school diploma or GED preferred.
• Previous experience in retail, warehouse, or customer‑facing roles (thrift store experience preferred).
• Excellent verbal and written communication skills.
• Basic computer skills (MS Office, Microsoft Teams, Outlook).
• Ability to work independently and complete assignments within given instructions and standard practices.
• Strong organizational and multitasking skills.
• Proficiency in both English and Spanish is preferred.

• Should be able to safely perform essential job functions in accordance with ADA, FMLA, and other standards.
• Ability to lift and carry up to 25 lbs, frequently exerting 25 lbs of force.
• Ability to stand for extended periods.
• Manual dexterity for repetitive motions and handling objects.
• Fine motor skills for tasks such as grasping, holding, and turning.
• Balance and agility to maintain equilibrium and avoid falls on narrow or slippery surfaces.
• Visual acuity for tasks at both close and distant ranges.
• Requirement to wear closed‑toe shoes for safety.
• Perform repeated motions regularly.

• Dynamic, high‑traffic retail setting requiring flexibility to switch tasks or departments.
• Noise level is high due to busy activity on the sales floor and production area.
• Bright lighting throughout front and back of store.
• Regular interaction with customers, donors, and coworkers.
• Requirement to work in a fast‑paced, busy environment.