Housing Specialist Supervisor

Overview

Location: Waterbury Housing Services (Waterbury, CT)

Status: Exempt, Full-time

Hours Per Week: 40 minimally (including on-call responsibility for two weeks per month, weekend hours as needed)

Scope of Position: Support families and individuals experiencing homelessness while supervising Housing Support Workers and Cooks. Provide direct case management services to assist shelter guests in transitioning from homelessness to permanent housing, utilizing a Housing First philosophy. Collaborate with clients to identify and develop plans that address and resolve various housing challenges. Act as a link to community resources and service providers.

Partner with Waterbury community providers to ensure the success of the Coordinated Access Network (CAN). Assist the Housing Program Coordinator in operating The Salvation Army’s housing programs. Serve as an on-call supervisor and emergency contact for the shelter.

• Assist participants in developing a strength-based, solution-focused, and individualized housing plan that promotes the acquisition and maintenance of permanent housing.
• Assist participants in locating and securing housing of their choice; apply knowledge of residential lease contracts to educate clients on their rights and responsibilities.
• Attend workshops and training.
• Be knowledgeable of all HUD definitions and requirements for ESG and CT RRP assistance.
• Be on-call for staff emergencies.
• Collaborate with households to identify barriers to housing stability and assist guests in overcoming these barriers by connecting them to available resources and support.
• Collect and report program data, including but not limited to HMIS and funder-required data and utilization reports.
• Complete 90-day and annual performance evaluations of staff.
• Complete monthly statistical reports.
• Conduct case management and document.
• Conduct intake interviews to determine clients’ needs, goals, and eligibility.
• Connect guests to services to ensure timely school enrollment and access to resources for homeless students in compliance with the McKinney-Vento Education Act.
• Connect guests to supportive services, including workforce development, financial literacy, childcare, and transportation, and arrange for tenancy classes and/or skill-building in preparation for clients assuming the rights and responsibilities of a lease.
• Develop a housing plan within twenty-one days of shelter entry.
• Develop an effective and timely referral network, providing information and referral assistance regarding available support from appropriate social service agencies and community programs.
• Engage with community partners, including assisting clients in attending appointments, providing transportation, or utilizing virtual telehealth services.
• Ensure Housing Support Workers engage with shelter guests and participants relative to advancing their goals for stable housing.
• Ensure new staff requiring HMIS access are trained within 30 days of employment.
• Ensure ongoing staff development opportunities and staff credentials are up to date.
• Ensure that confidential case records are maintained.
• Ensure that participants’ cases are accurately tracked and achieve program outcomes.
• Establish staff schedules to ensure all services are provided for 24-hour staffing and staff-client ratios are maintained.
• Input all information into the Homeless Management Information System (HMIS).
• Maintain an accurate attendance record system and ensure accountability. Process bi-weekly payroll and ensure accuracy.
• Mediate and advocate with landlords/housing providers on the client’s behalf to develop a Client Housing Plan (Workable Plan). This includes inspecting housing units to meet HUD quality standards and guidelines.
• Participate in program development and implementation as requested.
• Per contract requirements, maintain accurate and timely case notes, monthly outcome reports, and files for each client.
• Professionally represent The Salvation Army at community meetings as requested.
• Promote and ensure a Housing First philosophy.
• Recruit and interview qualified candidates, provide training and supervision for staff, ensuring mandatory training is completed.
• Serve as a backup…