DAIL Quality Outcomes Specialist - Limited Service

Overview

The DAIL Quality Outcomes Specialist supports the Adult Services Division (ASD) by leading provider and staff training initiatives, strengthening quality assurance follow‑up, streamlining provider enrollment, and leading division projects that improve efficiency and outcomes. This role is ideal for a highly organized, systems‑minded professional who excels at seeing connections across programs and turning ideas into practical, sustainable improvements. Experience using Excel and comfort with technological solutions are required.

• Develop, coordinate, and deliver training for providers and ASD staff.
• Create and maintain training materials, schedules, and documentation.
• Track training participation, evaluate effectiveness, and implement improvements.

• Perform follow‑up work related to training and performance.
• Monitor implemented processes, identify gaps, and recommend corrective actions.
• Use data to assess outcomes and inform continuous improvement.
• Support and streamline provider enrollment processes.
• Ensure documentation accuracy, process consistency, and timely onboarding.

• Prioritize division work and manage projects from scoping through implementation.
• Update and standardize forms, templates, workflows, and procedures.
• Map processes across ASD programs, identify overlap, and streamline for efficiency.

This position (DAIL Quality Outcomes Specialist – Limited Service, Job Requisition #55301) is open to all State employees and external applicants. It is a Limited Service position, which is non‑tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs.

Bachelor’s degree or higher in public policy analysis, health and medical administration, human services or a related field; OR four (4) years or more in public policy analysis, health and medical administration, public administration or a related field.

Experience with auditing, compliance and interpretation of state and federal regulations.

Candidates must pass any level of background investigation applicable to the position, including criminal record checks, DMV checks and abuse registry checks as appropriate.

As a State employee you receive a competitive salary and benefits that total about 30% of your compensation.

• 80% state‑paid medical and dental premiums for employees and their families.
• 11 paid holidays and a generous leave plan.
• State Paid Family and Medical Leave Insurance.
• State defined benefit pension plan and a 457(b) deferred‑compensation plan.
• Tuition reimbursement.
• Flexible spending accounts for healthcare and childcare.
• Low‑cost group life insurance.
• Incentive‑based wellness program.
• Student loan forgiveness program for qualifying public service employees.

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.

The State’s employment decisions are merit‑based. Retaliatory adverse employment actions by the State are forbidden.