Organizational Change Management (OCM) Consultant

Trigyn's direct government client based out of Waterbury, Vermont, has an immediate long-term opportunity for Organizational Change Management (OCM) Consultant. The particulars of the position are as follows.

The Organizational Change Management (OCM) Consultant will provide full-time, specialized support for the Integrated Eligibility & Enrollment (IE&E) Program.

• Develop, maintain and update (as needed) a comprehensive OCM Strategy aligned with PROSCI best practices.
• Conduct stakeholder analyses, change impact assessments, and readiness assessments.
• Identify organizational risks and resistance points; recommend mitigation strategies.
• Align OCM strategy with Integrated Eligibility System implementation roadmap, procurement milestones, and vendor deliverables.
• Establish change governance roles, including change champions and business leads.
• Support the Senior OCM Lead in defining OCM integration points with project governance.

• Develop and execute a Communications Plan tailored to internal and external audiences.
• Create branding, messaging, and awareness materials to support user adoption.
• Maintain and update the external Modernization website.
• Draft newsletters, FAQs, talking points, leadership messages, and public-facing communications.
• Facilitate stakeholder engagement sessions, roadshows, and feedback loops.
• Ensure vendor messaging and training materials are consistent with State and Integrated Eligibility System standards and branding.

• Coordinate closely with the vendor’s full-time training resource to ensure alignment with State needs.
• Support development of training readiness activities, including audience segmentation and scheduling.
• Develop supplemental training materials needed to support State training teams (job aids, quick reference guides, etc.).
• Support UAT readiness and operational transition planning.
• Track adoption indicators and readiness metrics.

• Lead execution of OCM activities during design, development, testing, and deployment.
• Facilitate change champion networks and cross-agency collaboration.
• Monitor stakeholder sentiment and readiness;
  Escalate risks as needed.
• Ensure OCM activities are integrated with vendor implementation plans.

• Develop a sustainability plan to transition OCM responsibilities to State teams post-implementation.
• Provide mentoring, documentation, and training to ensure long-term adoption.
• Support reinforcement activities, including post-go-live assessments and continuous improvement.

• Serve as the client’s primary OCM liaison with the vendor.
• Ensure vendor OCM and training deliverables align with State expectations, branding, and readiness needs.
• Participate in vendor planning, design, and implementation sessions.
• Review vendor communications, training materials, and change artifacts for accuracy and alignment.
• Coordinate joint communications and stakeholder engagement activities.

• Monitor OCM activities for alignment with CMS, FNS, and State modernization requirements.
• Conduct impact assessments and risk analyses, recommending mitigation strategies.
• Provide regular updates to the IE&E Program Director and Steering Committee.
• Support IV&V reviews and respond to findings related to OCM, communications, or readiness.
• Evaluate effectiveness of communications, stakeholder engagement, and adoption strategies.

• Develop and maintain a detailed OCM work plan aligned with PROSCI methodology.
• Track deliverables, dependencies, and risks using standard project management tools.
• Facilitate regular status meetings with the Senior OCM Lead, vendor partners, and program leadership.
• Prepare executive-level updates, dashboards, and decision support materials.
• Manage timelines, scope, and resource coordination across State and vendor teams.
• Preferred qualifications include PROSCI certification, PMP, or equivalent experience managing complex, multi-agency change initiatives.
• Develop weekly PSR to be submitted to the State OCM Lead.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.