Tours Team Member - Waterbury, VT

Scope

Part‑time, Seasonal Position in Waterbury, Vermont.

Ben & Jerry’s Homemade Inc. began in 1978 in a renovated gas station in Burlington, Vermont and has grown into a wholly owned autonomous subsidiary of Unilever. The company is a purpose‑led organization focused on social mission and brand integrity.

The Tours Team Member is responsible for daily tour operations, providing excellent customer service and brand experiences in the Tours department at Ben & Jerry’s original factory.

• Perform daily tour operation responsibilities, including hosting tours, interacting with customers, maintaining route cleanliness, scooping ice‑cream samples, and selling tickets.
• Act as lobby tour greeter, check in reservations, answer questions, and accommodate late or missed reservations.
• Carry out upkeep and cleaning procedures and report maintenance concerns.
• Execute opening and closing procedures for the Tour operations, including preparations, cleaning, dishwashing, restocking and organization.
• Manage seasonal outdoor responsibilities, such as maintaining parking lot operations and an outdoor activity table.
• Adhere to operation protocols: store/ staff appearance, proper cash handling, customer service, cleanliness, merchandising and compliance with safety and operating standards.
• Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean and high‑energy experience.
• Participate in basic safety training and follow safety protocols, including emergency response initiatives.
• Support company safety goals by ensuring consistent safe work behaviours.

• 16 years of age or older.
• Strong passion for the Ben & Jerry’s brand.
• Enthusiasm for working in tour operations.
• Customer service experience and ability to take initiative.
• Awareness of food safety and cleanliness.
• Comfortable handling cash and operating POS systems.
• Experience with public speaking.
• Time‑management skills and reliable attendance.
• Ability to multi‑task efficiently.
• Outgoing, positive, friendly and enthusiastic personality.
• Ability to maintain basic safety response initiatives in an emergency.
• Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas.
• Willingness to adhere to unique safety protocols specific to the Waterbury factory location.
• Willingness to assist guests and communicate exit strategy during an evacuation.
• Can lift up to 50 lbs.
• Can stand up to 8 hours per day.
• Can work outside and in traffic/parking areas of the operation.
• Physical handling of oversize merchandise and bulk containers of ice‑cream.
• Available to work evenings, holidays and at least one weekend day per week.
• Potential for employment extension after the summer season.

The role offers real accountability, rapid learning, clear impact, and rewards linked to performance. Employees are encouraged to experiment and challenge how work is done, with continuous learning and development opportunities as the business grows.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. For more information about your Federal rights, please see Know Your Rights:
Workplace Discrimination is Illegal and Pay Transparency Non‑discrimination Provision. Employment is subject to verification of pre‑screening tests, which may include drug screening, background check, credit check and DMV check. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at the establishment.