Assistant Banking Center Manager

Position Summary

Midland States Bank is seeking an Assistant Banking Center Manager. The role focuses on business development, sales and operations of a banking center, working closely with the Banking Center Manager to implement policies, lead staff, and achieve company objectives.

Compensation for the position is $24.00 – $27.50 per hour, with additional short‑term incentives (bonuses/commissions) and potential long‑term incentives (stock awards). Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, Employee Stock Purchase Plan, 401K with company match, and a Non‑Qualified Deferred Compensation plan. Eligibility for these benefits is subject to company and regulatory requirements.

• Coaches bankers and tellers on identifying and meeting customer needs, answering inquiries, opening accounts, and resolving complaints.
• Sells banking services to retail customers and develops business clients, including cross‑sell opportunities.
• Maintains customer base and deepens relationships, coaching staff to cross‑sell bank products and services.
• Tracks sales and opportunities in customer information software and recommends personal, trusts, HSA, IRA, and business products.
• Participates in onsite visits to promote the Employee Perks at Work Program & Merchant Services and in outbound teleconsulting.
• Processes customer transactions, balances, and safeguards against fraud; profiles and refers to banking partners.
• Assists with staff scheduling, timesheet approval, and ensures effective utilization of resources.
• Provides timely performance feedback through check‑ins, huddle meetings, coaching, and evaluations.
• Serves as relief or backup ABCM in other locations and participates in community activities.
• Maintains compliance with applicable regulations, including the Bank Secrecy Act (BSA), and performs other duties as assigned.

Education & Experience:

• 2–3 years of relevant work experience with broad knowledge of bank systems, consumer loans and deposit accounts.
• Cash handling and customer service background and proven sales experience.
• National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008.
• Ability to stand for extended periods, lift and transport coin and currency bags (25–50lbs).

• Multilingual speakers are encouraged to apply.

• Business insight
• Innovates and drives results
• Makes sound decisions
• Brand champion
• Collaborates & communicates effectively
• Customer focus
• Authentic & emotional intelligence
• Self‑development
• Flexible and adaptable

Midland States Bank is an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require reasonable accommodation during application or interview, direct your inquiries to Midland States Bank Human Resources at

Midland states that it may use automated tools and AI in recruiting and hiring, and that these tools are monitored and must not discriminate, as required by the Illinois Human Rights Act.