Asset Protection Operations Coach

Position Summary

Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, inventory level cleanliness, assessing economic trends and community needs, overseeing stocking and rotation of merchandise, setting up cleaning and organizing product displays, and securing fragile and high‑shrink merchandise.

Leads and develops teams effectively by teaching, training, and actively listening to associates; tours stores and provides feedback (Tourto Teach). Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; manages and supports customer service initiatives (e.g., store of the community and community outreach programs). Ensures customer needs, complaints and issues are successfully resolved by developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Provides supervision and development opportunities for hourly associates by hiring, training and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Builds accountability for policies and procedures; measures adherence to loss prevention policies and procedures; reviews variances to inventory reports; conducts operational and pre‑inventory reviews; gathers data, audit results and monitors deficiency trends; identifies improvement opportunities, communicates and works with managers and associates to determine corrections needed to inventory controls;

influences implementation and execution of control corrections; trains managers and associates on operational controls and processes in multiple stores.

Detects, deters, investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities. Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports and provides courtroom testimony as needed. Partners in collaborative efforts with other investigative entities. Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervises safety team members, identifies accident trends to develop and implement solutions to prevent accidents, observes workplace practices and provides training to associates on accident prevention techniques, communicates plans to minimize accidents, oversees safety reviews and implements plans to improve workplace safety.

Manages facility‑level training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policies, procedures and compliance guidelines (e.g., cold chain, hazardous materials and operational controls), identifies gaps in expectations versus training, determines training needs, develops and delivers training as needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed; ensures the timely processing of claims (e.g., damaged, defective, returned, liquidated items and merchandise deliveries from suppliers, third‑party deliveries);

provides direction for claims or receiving issues; maintains necessary documentation and reporting; coordinates, completes and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans…