Medical Office Professional

Benefits

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance

The Medical Office Professional for Right At Home Waterloo performs various activities related to the optimal function of the company by working as a team player, being flexible and adjusting to unexpected circumstances. Answers the telephone and demonstrates excellent customer service skills in all interactions. Performs clerical functions. Assists with the training and mentoring of caregivers. Follows and upholds CHAP standards.

• Answers telephone, directs calls, and takes messages with professionalism, remaining calm in the face of upset or disgruntled callers
• Greets and assists everyone who comes into the office in a professional and courteous manner
• Data entry into Well Sky of all new clients, prospective clients, associates, and vendors
• Assists with recruiting as requested, i.e., tracking incoming calls, number of applicants, and new hires
• Assists with training for caregivers in coordination with Hiring Manager and Assistant Clinical Manager
• Coordinates and organizes referrals, particularly from Veterans Affairs (VA)
• Ensures VA authorizations are current, entered into Well Sky correctly and communicates with VA personnel in a courteous, timely manner realizing they are a crucial part of our business
• Assists Scheduling Manager with calling clients and caregivers, updating and entering shifts in Well Sky
• Photocopies all appropriate identification of new associates as requested
• Verifies valid licenses and certifications with appropriate licensing body as requested
• Prepares new hire packets, new client homecare record books, and client information packets as requested
• Maintain positive attitude and have a friendly, welcoming demeanor
• Keeps office supply inventory and communicates need to Owner
• Provides excellent communication to co-workers via email, text, and Teams and answers in a timely manner
• Be willing and able to fill shifts with clients as needed
• Participate in community relations events such as health and job fairs, other marketing efforts as directed
• Adheres to company policy and procedures, CHAP standards

• Other general office and clerical functions
• Other duties assigned by Owner and other Supervisors
• Participates in weekend oncall rotation with other office staff

• High School graduate or equivalent
• Office and computer skills, and organizational abilities
• Excellent interpersonal relations abilities
• Excellent telephone skills
• Knowledge of common medical terminology
• Able to work independently, demonstrating sound judgment
• Read, write, speak, and understand English as needed for the job
• Ability to learn new technology, utilizing Well Sky, Outlook, Microsoft Teams with confidence
• Ability to multi-task and adapt in a fast-paced office environment

• Works primarily out of the local office
• Travels to client homes or facilities as needed