Eligibility Determinations Administrative Support Assistant

Job Description

Are you efficient, detail-oriented, and excited about helping people? The Iowa Department of Health & Human Services (HHS) is looking for an Eligibility Determinations Administrative Support Assistant (Job Classification: Administrative Support Assistant
1) to provide essential clerical and customer service support in our Black Hawk County office Monday
- Friday from 8 am - 4:30 pm
. This role is perfect for someone who keeps things running smoothly, enjoys working with others and making a difference in their community.

Note:

New hires will start at the base salary of $16.24 hourly, $1,299.20 biweekly, $33,779.20 annually.

• Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Provide friendly, professional assistance to customers and staff - both in person and over the phone.
• Enter and update information in a variety of computer systems.
• Stay informed on policies and procedures through training and meetings.
• Support team members as a backup when needed.

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
• Dependable attendance and commitment to confidentiality.
• Occasional travel to assist other offices.

• Meaningful Work:
  Help connect Iowans to vital health and human services.
• Work-Life Balance:
  Enjoy a predictable Monday
  - Friday schedule.
• Growth Opportunities:
  Access to training and development programs.
• Comprehensive Benefits:
  Health insurance, retirement plans, paid time off, and more! See below for more information.

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:
  Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:
  Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:
  Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:
  Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:
  Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:
  Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:
  Enjoy discounts on a variety of goods and services through our employee discount programs.

Applicants will be required to complete a background check to be considered for this position.

HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired
- Relay Iowa TDD).

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to…