Customer Account Coordinator

** Job Description*
* *
* Position Title:

*
* Customer Account Coordinator II

** Pay Rate** :

$48,300 - $64,400

_Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range._

** Category/Shift** :

Salaried Full-Time

** Physical

Location:

*
* Waterloo, IA

** The Job You Will Perform:*
* + Acts as the primary point of contact to International Paper's customers and is entrusted to ensure that our customers receive a world-class customer experience.

+ Entrusted as a key-member of the site's team to meet or exceed customer expectations and business objectives.

+ Mastery of Customer Account Specialist accountabilities including:

+ Convert customer purchase orders to manufacturing production orders.

+ Ensure raw materials and tooling are ordered to support production.

+ Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.

+ Monitor and manage customer inventory levels.

+ Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.

+ Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.

+ Demonstrate a thorough understanding of plant specific manufacturing capabilities.

+ Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.

+ Demonstrates a solid understanding of the business objectives, goals and values of International Paper.

+ Make daily decisions that maximize customer satisfaction and plant capacity balancing.

+ Solve problems with technical and business acumen, poise, and a sense of urgency.

+ Build strong relationships with customer contacts to establish and maintain International Paper's competitive advantage of providing customers with a world-class customer experience.

+ Establish, manage, and enforce correct order unitization.

+ Demonstrate a solid understanding of International Paper's pricing models including variable contributions levels.

+ Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in - first out).

+ Routinely assess and report possible obsolescence concerns of aged inventory.

+ Participate in the plant's NPI (non-price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies.

+ Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested.

+ Create and manage customer-specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on-time delivery), and warehoused inventory status.

+ Coordinate the efforts of internal and external vendors to ensure the correct tooling, artwork, and CADs (computer-aided design) are approved by the customer and provided to the manufacturing team.

+ Consistently demonstrate exceptional administrative, organizational and communication skills.

+ Observe and report to plant management and sales teams noteworthy customer concerns or trends.

+ Participate in production meetings to ensure that orders are tracked from receipt of roll-stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer.

+ Research and resolve customer order discrepancies to include customer credits or debits, quality concerns, make-up orders, and returned/reworked items.

+ Ensures customer price lists are accurate and update when required.

+ Research and address discrepancies on weekly Accounts Receivable Reporting to ensure correct pricing and timely payments maintained.

+ Work independently with minimal oversight.

+ Provide forecasts to plant management and sales teams based on customer input and/or historical trends.

+ Provide quality assurance checks on technical specifications used for quoting new business.

+ Communicates customer…