Parking Ambassador - Park Waterloo ( Evening

Position

Parking Ambassador

Park Waterloo (180 W 5th St, Waterloo, IA 50701)

Tuesday - Saturday, 12pm - 9pm

$15/hour (Pay starts at $17/hour)

Park Waterloo is currently searching for outgoing personalities to join our team to help us in meeting our customer service objectives as we continue to improve the overall parking operations downtown. Our staff is the face of the parking program and interacts with the public on a daily basis. Our staff helps with the upkeep, cleaning, repair and improvements to the parking structures and surface lots downtown Waterloo.

This position will work primarily on evenings, overnight and weekends providing customer service for downtown parkers and observing all activities that occur in our parking operations.

• Make regular rotations around the off-street parking facilities
• Check stairwells and passageways
• Contact proper authorities as needed
• Address equipment issues as needed
• Provide information to parkers and visitors to the garage
• Document all incidents and interactions during the shift for follow-up as needed
• Pick-up trash and debris during rotations

• Ability to adapt and learn quickly
• Critical thinking: ability to assess situations and take best course of action
• Work independently and be self-motivated
• Attention to detail
• Customer oriented attitude; ability to work in a customer service environment
• Ability to evolve and learn new technologies
• Ability to work well with others
• Knowledge of small power and mechanical hand tools
• Knowledge of minor mechanical maintenance and repair

• Ability to work in outdoor environments for extended periods of time
• Outgoing, friendly personality
• Ability to walk or stand for entire shift
• Sufficient personal mobility
• Ability to lift 30lbs.
• Valid Iowa driver’s license
• Clean background check
• Reliable transportation to and from work
• Impeccable attendance

• 24/7 Operation
• Shifts change based on time of year (winter/spring)
• Flexible schedule is needed – hours can vary based on operation and downtown events
• Benefits are available, including health, dental, vision and life insurance

• Must be flexible to work nights Monday-Sunday, holidays and special events
• Greet arriving and departing guests in a friendly and courteous manner
• Act as traffic controller to direct incoming guests to available parking spaces
• Perform vehicle counts on location throughout shift to ensure garage does not overfill available spaces
• Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies
• Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked
• Assist in the maintenance and repair of parking equipment and general maintenance tasks as directed by the Garage Manager or Operations
• Use respectful communication to assist guests with their questions, problems and concerns, relay information to Operations Manager
• Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
• Always communicate professionally with guests, client, and teammates
• Employee must be able to perform essential functions of the position with or without reasonable accommodations
• Basic knowledge of the parking system to add, cancel or reset key cards
• Oversee upkeep of the garage – look for large debris, lights out or hazards; report immediately to superiors

• At least 18 years of age
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Previous customer service experience, preferred

Full Time Only

• Generous Paid Time Off: 10 days of paid time off, plus 8 paid holidays
• Comprehensive Health Plans:
  Medical, Dental, and Vision coverage
• Life and Disability Insurance:
  Company paid basic life and Short-Term Disability
• 401(k) Plan:
  Generous employer match with immediate vesting
• Employee Assistance Program:
  Behavioral health care
• Parental and Caregiver Leave

Part Time

• 401(k) Plan:
  Generous employer match with immediate vesting
• Sick Time Off:
  Paid sick leave based on state laws and regulations
• Employee Assistance Program:
  Behavioral health care