Order Resolution Pro - Customer Care & Fulfillment

As the Order Resolution Specialist at Crescent Electric, you will serve as a liaison via telephone and email to provide product and services information and support to customers. In this role, you will resolve any emerging problems that our customers might face with accuracy and efficiency, such as complaints, order issues, errors, account questions, billing, cancellations, and more.

• Ensure and lead excellent service standards, maintaining high customer satisfaction across all entities.
• Resolve all issues brought forward by the ordering team, including but not limited to freight rates, balances due, invoice retrieval, backorder communications, correct total/refund calculations, and manufacturer issue escalation.
• Troubleshoot general issues, customer concerns, and problematic situations.
• Coordinate with the procurement team to obtain accurate ETAs and, when necessary, elevate unresolved issues to management.

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field and a minimum of 5 years of customer service experience, including 3 years of data entry experience.
• Proficiency with computers and Internet tools, including email, messaging, and information gathering. Familiarity with Microsoft Office (Word, Excel, Access, PowerPoint, Acrobat Reader) is helpful.
• Commitment to delivering the highest level of customer service.
• Friendly demeanor, strong work ethic, and flexibility to adapt to occasional routine changes.
• Ability to operate under pressure, manage multiple projects, and meet both short‑term and long‑term deadlines.
• Ability to stay abreast of company policies, products, and services.

• Close vision (clear vision at 20 inches or less) and color vision, with the ability to adjust focus as needed.

• Eligibility for health, dental, vision coverage, a 401(k) plan, and flexible spending accounts, subject to plan terms.
• Company‑paid benefits such as life insurance, short‑term disability, long‑term care, and an Employee Assistance Program, subject to applicable waiting periods.
• Paid time off (PTO) and excused absence time off.
• Company‑paid holidays.
• Additional benefits may include supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
• Employees become eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. 401(k) enrollment is automatic after 90 days for employees 21 years of age or older.

Crescent Electric Supply Company is proudly an Equal Opportunity Employer. We do not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran or military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply.

Candidates are subject to pre‑employment assessments, Motor Vehicle Record review, criminal background checks, reference checks, and a post‑offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. Persons with disabilities will be provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact