Lead Customer Service Representative

Lead Customer Service Representative

Our ideal candidate is a person who genuinely likes people, has outstanding phone and data entry skills, is proactive and loves to succeed. This position isn’t just a title; it offers unique challenges and autonomy.

• Wages starting at $20/hr with incentives
• Medical & dental insurance
• Paid Time Off + major holidays paid
• Frequent celebrations, meals, events & recognitions
• Company-wide daily leadership training
• Flexible scheduling
• Career path and training programs

• Responsible for meeting the quota of calls on the daily schedule.
• Greets all visitors to our building in a way that reflects our companies values.
• Takes incoming customer phone calls and books appointments into the system with accuracy.
• Makes outbound calls to fill schedule as needed.
• Helps other team members to achieve common goals.
• Manages our Club Membership program.

• Microsoft Office experience.
• Customer service/phone skills.
• Solid organizational skills with a demonstrated ability to multitask.
• History of producing quality/accurate results.
• Care and concern for other team members as well as external customers.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.