Customer Service Representative

For more than 70 years, Master Brand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working

Description:

The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a premium experience while interacting with both internal and external customers. Responsibilities include but are not limited to processing orders and answering customer calls. The CSR is the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting.

Organizational Relationship This role reports directly to the Customer Service Supervisor.

Accountabilities Serves as key interface to Master Brand customers in responding to customer inquiries including but not limited to: order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programs

Effectively communicates with customers, team, sales, and management

Assesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the future

Responds to consumer and customer inquiries with due diligence

Responds promptly to customer requests and investigate/research requests for no charge replacement items

Interacts appropriately with all Master Brand departments to resolve issues

Shows proficiency and high level of expertise with all business systems as they pertain to the organization

Maintains knowledge of new products and product changes

Maintains customer account information process and procedure documentation

Perform other duties as assigned at management’s discretion

Qualifications

High school diploma or GED equivalent is minimally required

Strong service mentality – dedicated to satisfying the customer

Strong oral and written communication skills

Attention to detail

Accurate keying & documentation

Ability to meet deadlines in a fast-paced environment

Solid organizational skills with the ability to manage multiple tasks at once Exceptional math skills (specifically fractions)
Product knowledge

Order entry and computer skills – Microsoft Word/Excel/Outlook Self-motivated

Team oriented

Equal Employment Opportunity Master Brand  Cabinets LLC is an equal opportunity employer. Master Brand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws.

Master Brand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also Master Brand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations Master Brand  Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at
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