Customer Service Representative

Role Summary

The Customer Service Representative (CSR) is an individual contributor responsible for delivering a premium customer experience while interacting with both internal and external customers.

This role reports directly to the Customer Service Supervisor.

• Serve as the key interface to Master Brand customers by responding to inquiries related to order status, product specifications, product information, claims/returns, order processing, account status, and sales programs.
• Effectively communicate with customers, team members, sales, and management.
• Assess customer‑related problems or issues and develop and implement appropriate resolutions, including identifying preventive measures.
• Respond to consumer and customer inquiries with due diligence.
• Respond promptly to customer requests and investigate or research requests for no‑charge replacement items.
• Interact appropriately with all Master Brand departments to resolve issues.
• Show proficiency and high level of expertise with all business systems that pertain to the organization.
• Maintain knowledge of new products and product changes.
• Maintain customer account information, processes, and procedure documentation.
• Perform other duties as assigned at management’s discretion.

• High school diploma or GED equivalent required.
• Strong service mentality dedicated to satisfying the customer.
• Strong oral and written communication skills.
• Attention to detail.
• Accurate keying and documentation.
• Ability to meet deadlines in a fast‑paced environment.
• Solid organizational skills with the ability to manage multiple tasks at once.
• Exceptional math skills (specifically fractions).
• Product knowledge.
• Order entry and computer skills – Microsoft Word, Excel, and Outlook.
• Self‑motivated.
• Team oriented.

Master Brand Cabinets LLC is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability or handicap status, marital status, military status, sexual orientation, genetic information, or any other characteristic protected by federal, state, or local law.

Master Brand Cabinets LLC also prohibits harassment based on these protected categories and complies with all applicable laws regarding hiring decisions.

Master Brand Cabinets LLC is committed to providing reasonable accommodations for individuals with disabilities. Those with a disability who wish to discuss accommodations related to employment should contact