Customer Service Representative

Location: Waterloo, IA |
Schedule: Full-time, on-site |
Compensation: $18-20/hour

An established insurance agency is seeking a detail-oriented Customer Service Representative to support its sales and service team. This role is essential to delivering timely, professional service to clients throughout the policy lifecycle.

• Complete customer service tasks such as renewal processing, monthly report processing, and certificate issuance
• Gather information for new business and renewal applications
• Prepare applications for submission to selected markets
• Process and follow up on insurance coverage change endorsements
• Initiate and monitor renewal processes
• Document all relevant contacts and developments to customer accounts on the Agency Management System
• Proactively communicate with customers and establish follow-up procedures for outstanding items
• Perform other duties relevant to agency functions as needed

• 2+ years of Customer Service experience
• Strong organizational skills
• Motivated professional attitude with a commitment to excellent customer service
• Strong attention to detail
• Computer skills including Windows, Outlook, Word, and Excel

• $18-20/hour

This position offers the opportunity to play a key role in supporting an agency's sales and service functions while ensuring clients receive professional, timely, and detail-oriented service.