Scale House Attendant

Full-Time | Scale House Operations | Direct to hire

Location: Waterloo, IA (Onsite, Monday through Saturday rotating schedule)

Hours: 7:00 AM to 3:30 PM

Reports to: Facility Manager

Must-Have:

• Reliability and punctuality: This role starts at 7:00 AM, and showing up on time every day is non-negotiable. The scale house is the first point of contact for every vehicle entering the facility, and the operation cannot run without someone in that seat.
• Customer service experience: Minimum of two years in a customer-facing role. You will be interacting with a wide range of people throughout the day, from residential customers to commercial haulers, and you need to be comfortable handling questions, diffusing frustration, and representing the Commission professionally.
• Basic computer proficiency Comfort working in Word, spreadsheets, and standard data entry systems. You will be logging vehicle weights, processing payments, and running daily reports.
• Cash handling experience: Prior experience collecting fees, making change, and reconciling receipts at the end of a shift.
• Clean background: This is a government position. All offers are contingent on successful completion of a background check and pre-employment drug screen.
• Valid Iowa driver's license: Required to be insured under Commission guidelines.

Nice to Have:

• Experience in a government or public-sector environment: Familiarity with the formality and accountability expectations of a public agency would help you ramp up quickly.
• Prior landfill, waste management, or utilities experience: Not required at all, but any exposure to solid waste operations, scale house work, or regulated facility environments is a plus.
• Bilingual (English/Spanish): Given the variety of customers coming through the facility, Spanish language skills would be a bonus, though not required.

Our client is a public agency serving the residents and businesses of Black Hawk County, Iowa through responsible, sustainable waste management operations. Their facility is a growing operation that handles solid waste, recycling, and special waste streams for the region.

This Scale House Attendant role serves as the operational anchor at the landfill entrance. You are the first person every customer and hauler interacts with when they arrive, and your accuracy, professionalism, and consistency set the tone for the entire visit. The work is largely desk-based, with most of your day spent in the scale house booth processing vehicles in and out, but you will also assist with the Small Loads Area and other support functions as needed.

Because our client is a relatively new standalone commission for Black Hawk County, it is still building out its team and internal structure. That means real opportunity for people who prove themselves. This is a stable, full-time government role with room to grow as the organization continues to expand its services and capabilities.

Scale House Operations (Primary Focus):

• Weigh inbound and outbound vehicles using scale systems and record accurate data into the waste management software
• Identify waste categories (residential, recycling, commercial, industrial) and verify proper authorizations and codes
• Direct customers and haulers to the appropriate areas of the facility
• Collect fees, issue receipts, and reconcile cash and charge transactions at the end of each shift

Reporting and Records:

• Prepare daily and periodic reports as required by facility management
• Maintain accurate records of all transactions and activities processed through the scale house
• Flag discrepancies and notify management of recurring issues

Customer and Regulatory Interaction:

• Answer phone and in-person inquiries about landfill hours, load requirements, fees, and acceptable materials
• Identify and screen for special or banned waste materials as vehicles arrive
• Enforce Commission policies and applicable regulatory requirements

Facility Support:

• Assist with Small Loads Area operations as needed
• Respond to operational disruptions, including hot loads, equipment issues, and weather events
• Perform general housekeeping duties to keep the scale house office clean and orderly