Community Branch Manager

SUMMARY

The Community Branch Manager is responsible for the delivery of outstanding client service, achievement of growth goals, operational efficiencies, and development of branch employees, typically in a branch or branches with deposits up to $100million. The role focuses on client relationships using the full suite of banking services with emphasis on customer experience, digital utilization, and compliant sales practices.

• Facilitate integrated delivery of financial services and products, including customized lending, cash management, investment management, etc., by referring clients to the appropriate department or division.
• Manage the effective use of client relationship management software, recording appropriate activities, incidents, referrals, and marketing.
• Manage and foster growth in the top client relationships of the branch.
• Identify referral opportunities to other lines of business including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management.
• Build client relationships through outbound and proactive measures.
• Open and maintain a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards.
• Demonstrate proficiency in processing new consumer and new small business loan requests.
• Keep up to date on regulation changes, follow all bank policies and procedures, compliance regulations, and complete all required annual or job‑specific training.
• Demonstrate compliance with all bank regulations for assigned job functions and apply them to designated responsibilities.
• Participate in and enforce all aspects of branch security in accordance with First Interstate Bank's security policy.
• Ensure operational efficiency, compliance, and quality standards are met.
• Learn and foster First Interstate Bank's corporate culture in all actions and words.
• Take personal initiative and serve as a positive example.
• Participate in volunteer activities and financial education.
• Ensure positive community relations in the branch market area.

• Manage one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.
• Manage the selections, placement, performance, development, promotion, and termination of branch employees; collaborating closely with the Community Market Leader.
• Provide coaching, performance feedback and development for each team member; ensure proficiency in consumer and small business lending and deposit account opening.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Demonstrated ability to manage branch-level P&L, interpret financial trends, and drive performance outcomes.
• Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
• Ability to solve complex operational or client‑related challenges using sound judgment, data interpretation, and risk‑aware decision making.
• Skilled in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
• Demonstrated ability to identify client needs and recommend appropriate financial solutions.

• High School Diploma or General Education Degree (GED) required.
• Associate's Degree preferred.
• 4–6 years of experience in the banking industry, including supervisory or management experience.
• Consumer and Small Business lending origination experience preferred.

• Valid Driver’s License required.
• Registered Mortgage Loan Originator per the SAFE Act required.
• Notary Certification preferred.

Dexterity of hands/fingers to operate computer keyboard and mouse; frequently handling; frequently hearing; frequently lifting (up to 25lb); sitting; occasionally standing; frequently talking; frequently walking; noise level moderate. Typical work hours vary based on scheduling and business needs. Regular and predictable attendance required. Travel as needed.

First Interstate Bank is an equal‑opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. The company does not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.

All applicants must pass pre‑employment screenings, including a background check. First Interstate Banc System participates in E‑Verify.