Telecom Attendant-Part time-Evenings

Description

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Part time

Evening Shift

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Mercy One Northeast Iowa provides expert health care to eight counties. Mercy One Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, Mercy One is there for you in critical moments:

• Mercy One Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
• Mercy One Cedar Falls Medical Center, Community Level IV Trauma Designation
• Mercy One Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, Mercy One is one of the largest employers in Northeast Iowa.

Mercy One Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the Mercy One Family! We are looking to hire a Telecom Attendant!

As a Telecom Attendant at Mercy One, you will receive and answer incoming calls, ascertain caller's needs, transfer calls accordingly and/or take messages for appropriate office or providers. Provides high-level customer service for Mercy One Northeast Iowa. Adheres to Mercy One's performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Mercy One.

• Answers calls within three rings.
• Always have a smile in your voice to be the first contact for consumer.
• Answers all incoming calls, ascertains caller needs and directs accordingly. Records messages from callers and disseminates information.

• Answers calls from external and internal customers.
• Maintains sensitivity, compassion and empathy to callers’ needs.
• Offers alternatives to callers.
• Refers callers when appropriate.
• Maintains knowledge of all Mercy One Northeast Iowa hospitals and numerous clinics.

• Answers calls within three rings.
• Answers all incoming calls, ascertains caller needs and directs accordingly. Collects consumer demographic information to leave message for office and/or provider.
• Maintains high level of customer service for all customers, including consumers, families, providers and colleagues.
• Communicates with diplomacy and assertiveness.
• Ensures adherence to provider's instructions.
• Refers consumers seeking medical judgments.

• Answers calls immediately according to code policy.
• Record all information and document all information correctly.
• Ensures information is correct.
• Announces emergency alarms/stat calls over public address system.
• Contact appropriate providers and colleague via pager and/or phone.
• Notify police department when needed.

High school diploma or Equivalent (GED)

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit Mercy One Careers to learn more about the benefits, culture, and career development opportunities available to you at Mercy One Health System circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.