Lead Patient Access Representative - Orthopedic Surgery - Waterloo Medical Center

Lead Patient Access Representative

Join the Mercy One Family! We are looking to hire a Lead Patient Access Representative s role coordinates the computerized scheduling application and process for the entire clinic enterprise, provides training to staff, assists with changes/upgrades of computer software, and manages the telephone system by monitoring Navigator software and phone system updates.

Full time

Day Shift

• Full time 40 hours a week

• Maintains the scheduling application for the computer software.
• Works with physicians and clinic managers in establishing provider schedules.
• Maintains scheduling operations, (i.e., running schedules, opening and closing schedules).
• Assists managers in collecting scheduling data.
• Acts as the master scheduler for the clinic enterprise and serves as a resource post implementation.
• Acts as consultant to the Patient Access Assistant who maintains the scheduling activities.
• Update and maintains provider call schedule.
• Creates provider weekly schedule based on provider availability.
• Communicates to all associates and departments where provider is located.
• Unlocks cupboards and re‑distributes office documents.
• Maintains patient recall database and reports.
• Distributes recall letters to scheduling staff to complete. 70%
• Orients and trains on scheduling application and phone system.
• Contacts providers annually to review and upgrade templates, appointment types and other individualized information contained in their schedule.
• Annually moves the end dates of all current providers ahead and keeps a record of all providers listed in the system and the end date of their schedules.
• Maintains alphabetical and numerical lists of all current providers in the system.
• Ensures that new employees are oriented to department/job/software and that initial competency is assessed and documented.
• Provides ongoing training on equipment and procedural changes as needed.
• Coordinates activities with the Patient Access Assistant to support the needs.

• High School plus specialized training (min. 6 months – 2 years):
  Completion of Medical Secretary program and/or equivalent training and education.
• 0 – 2 years - Minimum of 2 years’ experience working with provider schedules.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit Mercy One Careers to learn more about the benefits, culture, and career development opportunities available to you at Mercy One Health System circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.