Referral Manager

Description

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Full time

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Mercy One Northeast Iowa provides expert health care to eight counties. Mercy One Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, Mercy One is there for you in critical moments:

Mercy One Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center

Mercy One Cedar Falls Medical Center, Community Level IV Trauma Designation

Mercy One Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, Mercy One is one of the largest employers in Northeast Iowa.

Mercy One Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the Mercy One Family! We are looking to hire a Manager in the Referral Department.

As a Referral Manager at Mercy One, you will (Found on Position Purpose) Quick blurb about the role and then bullet points the day to day duties.

Manages the day to day operations of the Clinic Referral Coordinators. Serves as the primary resource for referral issues and consults on referral processes. Adheres to Mercy One's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, and values of Mercy One.

Responsible for day-to-day operations of department including schedules, timecards, monitoring OT, supplies, office moves.

• Follows up with director as appropriate if pattern identified or procedural change is indicated.
• Familiar with regulatory requirements and assists with the preparation for various regulatory agencies.
• Communicates to director departmental updates and reports problems on an on-going basis.
• Offers suggestions to improve services and viable options to resolve problems.
• Assists with developing and maintaining referral policies and procedures.
• Communicates to staff all relevant information; holds periodic communication meetings, holds monthly department meetings.
• Educates staff to standards and guideline changes.

• Selects competent staff at a level consistent with need, in a timely manner.
• Ensures new employees are oriented to department and job and that initial competency assessment is complete and documented.

• Serves as liaison for Referral Tracking process and functions.
• Identifies and works through IT for software issues/concerns.
• Periodically runs reports and/or has reports run to ensure maximum productivity and usage of software.
• Keeps current with software release.
• May attend in services/workshops/meetings regarding the software and related processes.
• Oversee EPIC referral management superusers.

5-7 Minimum of 5 yrs in field of study and 1 yr experience as Referral Coordinator.

Graduate of an accredited nursing or medical assistant program preferred. Candidates with certification and/or appropriate experience in a related field (lab, X-ray, etc. May be considered.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit Mercy One Careers to learn more about the benefits, culture, and career development opportunities available to you at Mercy One Health System circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.