Clinic Receptionist

Clinic Receptionist

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Part time

Day Shift

28 hours/week

Mercy One Northeast Iowa provides expert health care to eight counties. Mercy One Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, Mercy One is there for you in critical moments.

• Mercy One Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
• Mercy One Cedar Falls Medical Center, Community Level IV Trauma Designation
• Mercy One Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, Mercy One is one of the largest employers in Northeast Iowa. Mercy One Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. Join the Mercy One Family! We are looking to hire a Clinic Receptionist.

As a Clinic Receptionist at Mercy One, you will act as a receptionist, greeting patients and visitors. Interviews and registers with new and established patients. Schedules patients for appointments in the computer system. Performs all point of service collection activities which include copays, ROA's, self-pay, high risk accounts, and balancing of cash drawers. Incorporates customer service standards when interacting with the colleagues and/or consumers.

Conducts insurance verification utilizing Real time eligibility. Acts as a collaborating member of the Medical Group. Adheres to Mercy One's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, values, and culture of Mercy One.

• Greet patients and visitors
• Interview patients to verify information and enter data into the computer system
• Conduct insurance verifications, scan insurance cards and enter/updates computer system
• Schedule appointments for patients
• Collect payment of co pay, balance due, etc.
• Update database consistently

• High School Degree or GED required.
• Completion of Medical Secretary program preferred.
• One year of experience in a clinic setting is preferred.
• Requires the ability to read, write and understand the English language, and communicate effectively with consumers and colleagues while performing their job duties.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit Mercy One Careers to learn more about the benefits, culture, and career development opportunities available to you at Mercy One Health System circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.