LTSS Service Coordinator - Eastern Iowa

LTSS Service Coordinator

Location:

Candidate would need to meet face to face with patients in and around the following counties. Candidate will be assigned a territory based on their location.

• Wapello
• Tama
• Jasper
• Marion
• Lucas
• Wayne
• Fayette
• Black Hawk
• Buchanan
• Dubuque
• Johnson
• Louisa
• Muscatine
• Monroe
• Des Moines
• Jefferson
• Howard
• Benton
• Washington

This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement. Per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The LTSS Service Coordinator is responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs.

In collaboration with the person supported, the coordinator facilitates the Person Centered Planning process that documents the member's preferences, needs and self‑identified goals, including but not limited to conducting assessments, developing a comprehensive Person Centered Support Plan (PCSP) and backup plan, interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan, engaging the member's circle of support and overall management of the individual's physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law, contract and federal requirements.

• Perform face‑to‑face program assessments using various tools with pre‑defined questions, applying motivational interviewing techniques for evaluations, and coordinating and managing an individual's waiver (such as LTSS/IDD), BH or PH needs.
• Identify members with potential clinical health care needs and coordinate those members' cases with the clinical healthcare management and interdisciplinary team.
• Manage non‑clinical needs of members with chronic illnesses, comorbidities and/or disabilities to ensure cost‑effective and efficient utilization of long‑term services and supports.
• Document short and long‑term service and support goals in collaboration with the member's chosen care team.
• Identify members that would benefit from an alternative level of service or other waiver programs.
• Serve as mentor, subject matter expert or preceptor for new staff, assist in formal training of associates and may be involved in process improvement initiatives.
• Submit utilization/authorization requests to utilization management with documentation supporting and aligning with the individual's care plan.
• Report critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
• Assist and participate in appeals or fair hearings, member grievances, appeals and state audits.
• Travel to worksite and other locations as necessary.

• BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.
• Specific education, years and type of experience may be required based upon state law and contract requirements.

• BA/BS degree field of study in a health care related field preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

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