Customer Service Specialist HME-Full time- Waterloo

Employment Type: Full time Shift: Day Shift Description: Summary

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Mercy One Northeast Iowa provides expert health care to eight counties. Mercy One Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, Mercy One is there for you in critical moments:

Mercy One Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center

Mercy One Cedar Falls Medical Center, Community Level IV Trauma Designation

Mercy One Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, Mercy One is one of the largest employers in Northeast Iowa.

Mercy One Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the Mercy One Family! We are looking to hire a Customer Service Specialist HME.

You will Assists customers, referralsourcesand hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers,canes and nebulizers. Assists patients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want to purchase cash sale items. Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated .

Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/ use and routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients for safety including environmental safety when making home deliveries while on call.

Monday-Friday 8:30-5:0...