Outreach and Enrollment Counselor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Union Peoples Community Health Clinic
- Waterloo, Waterloo, IA, US

2 days ago Requisition

Salary Range: $18.32 To $21.98 Annually

Outreach and Enrollment Counselor

FLSA Classification: Non-exempt

Reports to: Patient Accounts Receivable Manager

Origin Date: 07/2013

Revision Date: 8/2026,09/2025,02/2024

Job Summary/Objective:

The Outreach and Enrollment Counselor assists uninsured and underinsured patients of PCHC and residents within the PCHC-approved service area with obtaining and maintaining health insurance coverage through Medicaid, HawkI, Marketplace Health Plans, and other available insurance and assistance programs, including applications, renewals, recertifications, and insurance changes. The position also supports community outreach and in-reach efforts to raise awareness of available coverage options.

The position works collaboratively with patients, providers, and various clinic departments to reduce barriers to healthcare coverage and ensure accurate insurance information. Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic (PCHC).

Protected Health Information Requirements/Access:

• This position will require the use or disclosure of protected health Information.
• This position will use the Payment class of protected health information.
• Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc.
• Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management
• Patient Records – Yes Medical Information System - Yes

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates and maintains expertise in affordable insurance options , including Medicaid, HawkI, Marketplace plans, and other available insurance and assistance programs.
• Demonstrates an understanding of the needs of the underserved and vulnerable patient populations.
• Screens uninsured and underinsured patients for available insurance coverage and financial assistance programs.
• Assist patients with applications, renewals, recertifications, insurance changes, and required documentation for Medicaid, HawkI, Marketplace, and other available insurance programs.
• Educates patients regarding insurance options, eligibility requirements, patient responsibilities, and available financial resources.
• Maintains accurate documentation within the electronic health record and other required enrollment systems.
• Collaborates with various clinic departments, providers, and clinical staff to resolve insurance-related issues affecting patient care or reimbursement.
• Participate in community enrollment events, health fairs, and outreach activities as assigned to promote patient access to healthcare coverage.
• Collaborates with local, regional, and state agencies as needed to support patient enrollment and access to healthcare coverage.
• Assists patients in understanding and addressing health plan coverage issues and eligibility determinations.
• Assists with booking transportation services for patient appointments as needed to support patient access to care.
• Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
• Follows policies and procedures.
• Works to improve work processes and clinical outcomes including health disparity and quality improvement collaborative.
• Develops and maintains own competence…