Hospitality Service Rep

Job Summary

The Hospitality Services Representative is responsible for hotel check-ins, check-outs, answering telephones, making reservations, and checking coats and luggage in.

How You Will Create The Extraordinary

• Maintains constant awareness of hotel occupancy to sell rooms.
• Provides and monitors requested room types.
• Able to pre-block rooms and monitor special requests.
• Answers phones in a courteous, informative, and timely manner.
• Assist guests with coat check and luggage handling.
• Assist hotel housekeeping as needed.
• Demonstrates and follow cash handling procedures.
• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors.

What You Will Need

• Sound technical and operational understanding of customer service and hotel operations.
• Must be able to receive and maintain all required certification.
• Complete all required company training.

Additional Requirements

• Ability to move effectively and efficiently throughout the hotel areas.
• Ability to stand for a prolonged period.
• Ability to read and write.
• Ability to use computers, telephones and radios.
• Ability to work in a smoking and pet-friendly environment.

Job Info

• Job Identification 86291
• Job Category Hotel Operations
• Job Schedule Full time
• Locations Isle Casino Hotel Waterloo (On-site)