Career Planner Waterloo Black Hawk

Iowa Workforce Development (IWD) is seeking a Career Planner to join our team at the IowaWORKS office in Waterloo, Iowa
.

• Location:
  
  3420 University Ave, Waterloo, IA
• Schedule:
  
  Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility:
  Hybrid telework and alternate schedules available after six months of employment and training have been completed.

Provide customer-focused services, assessing needs, and delivering career guidance. Coach job seekers, assisting with resumes and interviews, connecting customers to workshops and employment opportunities, performing job matching, and documenting services in the database system. Support employers with recruitment and job orders while maintaining employer relationships. Assist unemployment claimants with re-employment activities and follow unemployment administration rules and Iowa law when addressing unemployment insurance claims and appeals.

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.

• Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
• Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
• Promptly greet customers upon entry into the IowaWORKSCenter in a friendly and professional manner.

• Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Provide customers with assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
• Process paperwork for partners and team programs and services.
• Refer, direct, and result customers to appropriate workshops and employment events.
• Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
• Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.

• Assist customers by answering questions about employment and training opportunities.
• Perform “job matching” referring career opportunities to candidates in the IowaWORKS System.
• Train customers in the benefits and use of the Virtual Recruiter tool.
• Provide appropriate referrals to partner organizations.
• Share current labor market information to support informed decision making by job candidates.

• Provide direct services to businesses for recruitment of employees.
• Provide information and guidance to employers on how to use the IowaWORKS system.
• Identify sources for potential new employer customers for AJC.
• Participate in development and implementation of customized recruitment strategies and events.
• Provide follow-up contact and services to job seekers and businesses.
• Utilize case management system for tracking and maintaining employer information.
• Enter job orders and referrals into the IowaWORKS system.
• Network with businesses to determine their hiring practices and employer needs.

• Connect unemployment claimants with re-employment activities at the AJC.
• Adhere…