Sr Manager Service Delivery-DevOps and Database Admin

Overview

We are seeking a
Senior Manager Dev Ops & DBA
to join our team! This role is responsible fortheend-to-end delivery, performance, and continuous improvement of enterprise

App/Dev, Dev/Ops, DBA, ETL, Data Warehouse and datamove(SFTP) services.

This leader will oversee amix of outsourced/offshore model (managed service providers/MSP) and largeretainedinhouseteam, ensuring consistent,high-quality support across all regions and business units. The role drives vendor performance against SLAs/OLAs, strengthens governance and process maturity (ITIL/ISO), and scales automation/self-serviceto improve customer experience, speed, and compliance.

The Senior Manager will provide management and leadership to theApp/Dev, Dev/Ops, DBA, ETL, Data Warehouse and datamove(SFTP) servicesteamsbysupportingthe UnityPoint strategic direction to ensure the customers and patients of UnityPoint receive excellent customer service support for their IT support needs. Applicants can expect to collaborate with the UnityPoint Health Information Technology Management team members to ensure that our customer’s IT related needs arebeing met.

This role requires working with all business units,subsidiaries and affiliates of UnityPoint Health, and serves as a key resource in evaluating policies and procedures of the Hosting and Data Services Support teams and recommending solutions to theSrDirector of Infrastructure that may arise.

Location:Remote

Hours: Monday-Friday 8am-5pm

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in.

Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Join our team of experts and make a difference with UnityPoint Health.

Leadership:

• Develops strategies andmethodologyto implement efficient and effective methods tofurnish healthcare providers withaccurateandtimelyinformation as it relates to the department.
• Provides leadership to staff that encourage steam members empowerment, decision making, and planning to ensure effective, efficient operations,optimizingperformanceand continually improving quality in a vastly changing health care environment.
• Participates inestablishingand preparing departmental plans, three-year roadmaps, goals, standards, procedures, and instructions,related to their area of responsibility which contribute to the effectiveness of the department in accordance with organizational goals.
• Performs performance appraisals for team members within the department.
  
  Creates an environment for team member growth, development, career planning,productivity and satisfaction by conductingteammeetings and one-on-one meetings at least monthly with all direct reports.
• Facilitates the planning and monitoring of quality improvement activities ensuring any necessary corrective action in the department.
• Develops andmaintainspolicies, procedures and guidelines that are best practice for all department functions to support all UnityPoint and affiliates sites and locations.

IT Managed Service Partner Governance & Oversight:

• Supports the implementation of governance processes for MSP relationships, including SLAs, compliance, and escalation pathways.
• Helps track MSP performance and contributes to ensuring alignment with organizational service quality and security…