Global IT Help Desk Manager
Job in
Waterloo, Black Hawk County, Iowa, 50702, USA
Listed on 2026-07-26
Listing for:
Socket.dev
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
CPM is seeking an IT Help Desk Manager to lead the global IT Help Desk, ensuring exceptional customer service and SLA achievement. This on-site role based in Waterloo, Iowa, reports to the VP of IT and collaborates with Infrastructure, Applications, and Information Security teams.
The position focuses on leadership, process improvement, and staff development across global locations. The candidate will drive KPI reporting, manage service performance, and implement ITIL-aligned best practices
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