Operations Manager, Food and Nutrition Services – Mercyone- Waterloo

POSITION PURPOSE

Functions as the Operations Manager responsible for the direct supervision of supervisors and/or staff, and coordination of day‑to‑day operations in assigned areas of the Regional Health Ministry's Food & Nutrition Services Department. Directs all activities within the assigned area, which may include Retail Services, Production, or Business Management.

Full time

Day Shift

• Develop and manage preliminary program budgets; support cost‑reduction plans and processes that align with organizational goals.
• Supervise operations, ensuring program service objectives are met and fostering a positive work environment.
• Implement and maintain standard operating procedures for expense management and operations.
• Ensure financial objectives are met, manage annual revenue and expense budgets, and participate in budget reviews with the General Manager.
• Provide leadership on quality improvement, customer satisfaction, and performance improvement plans.
• Recruit, hire, train, evaluate, and coach staff; manage disciplinary actions and HR processes.
• Manage safety, quality, and compliance across production, catering, and retail operations.
• Maintain accurate recordkeeping, vendor procurement, and cash handling procedures.
• Coordinate menus, dietary programs, and nutritional analysis updates.
• Ensure events are approved, planned, and executed per policy.
• Maintain knowledge of relevant regulations, compliance requirements, and policies.
• Perform additional duties as assigned.

• BA/BS in institutional management, dietetics, or related field; 3+ years progressive healthcare food service experience or equivalent combination (e.g., CDM certification plus 5 years supervisory/management experience).
• Strong leadership, analytical, planning, coaching, and communication skills.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
• Self‑starter with ability to manage multiple priorities.
• Commitment to diversity, collaboration, and continuous improvement.

• Works in a well‑lighted, well‑ventilated area; exposed to standard food service conditions (noise, heat, humidity).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.