Member Specialist

Position Summary

Position Summary...

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam’s Club products and services.
• Guide members regarding self‑service technology.
• Process member purchases, payments, returns, refunds, and exchanges in accordance with company policies and procedures.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise properly, report unsafe situations, and keep entrance and exit areas compliant.
• Acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions, locating merchandise, and transporting items.
• Maintain a safe shopping environment.
• Execute emergency response procedures and maintain required documentation.
• Train Member Frontline Services associates on company processes, tools, and new program rollouts.
• Identify shrink and damage, zone areas, and arrange merchandise for optimal display.
• Implement action plans for ethical standards, using the Open Door Policy.
• Collaborate with managers, co‑workers, customers, and other business partners to prioritize tasks and recommend improvement opportunities.
• Adapt to change and learn from feedback.

• Retail experience including operating front‑end equipment (e.g., cash register).
• Working with mobile retail applications.

210 E TOWER PARK DR, WATERLOO, IA , United States of America

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.

Walmart at (Use the "Apply for this Job" box below)..

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.