Member Specialist

Sam's Club # E Tower Park Dr
Waterloo, IA

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.

Maintains entrance and exit areas, acknowledges members, verifies membership cards, identifies member needs, assists with purchasing decisions, locates merchandise, promotes products, zones the area, arranges and organizes merchandise, assists members with transporting items, maintains a safe shopping environment, reviews receipts, secures assets, maintains logs, executes emergency response procedures, and ensures compliance with security and safety practices.

Assists with training Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new program rollout training. Provides continuous learning and process improvement opportunities.

Ensures the area of responsibility is maintained in accordance with company policies by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying them in business processes. Completes work assignments by using policies, data, and resources; collaborates with managers, co‑workers, customers, and other partners; identifies priorities, deadlines, and expectations; communicates progress; recommends improvement opportunities; and adapts to and learns from change.

Respect the Individual:
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected; creates opportunities for all associates to thrive and perform; helps attract the best talent.

Respect the Individual:
Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual:
Strengthens the team by helping, developing, and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.

Act with Integrity:
Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.

Serve our Customers and Members:
Delivers results while putting the customer first.

Serve our Customers and Members:
Makes decisions based on reliable information; balances short‑ and long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence:
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.

Strive for Excellence:
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense…